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How Can We Help?

We've detailed below some of the most common questions we get, if you have another question you can send us a message below.


About Pryzm

Should I frame my art?

Framing your wall art isn't just about adding a decorative border; it's about elevating your cherished pieces to a new level of sophistication and protection. A well-chosen frame not only complements the artwork, enhancing its visual appeal, but it also serves as a shield against dust, moisture, and other environmental factors that could compromise its integrity over time.

We do offer an in-house framing service offering a high quality FSC wooden frame, professionally framed by our trained in-house team.

Do you have a discount?

We often have special deals and discounts when buying multiple items. Right now, buy 3 or more items and get 15% discount on your entire order when you use the code TRIPLE15 (Discount applied at checkout).

If you would like to gain access to exclusive discounts, and exclusive access then you can join our Pryzm Club at the bottom of this page.

Where are your products made?

Our orders come to life in the picturesque landscapes of North Yorkshire, where craftsmanship meets nature's inspiration. Nestled in this serene setting, our dedicated specialist team meticulously handcrafts each piece with unwavering attention to detail. What sets us apart is not just the stunning scenery that envelops our workspace but also the commitment to quality ingrained in every step of our process. We take pride in using Canon archival inks, ensuring that the colors of your artwork remain vibrant and true for generations to come. It's more than just a product; it's a testament to the artistry that unfolds in the heart of North Yorkshire, where passion and precision converge to create something truly exceptional.


Can I cancel my order?

We completely get it, we change our minds too! We aim to get your orders to you as soon as possible and in most cases we ship out orders within 24 hours, if you decide you want to cancel your orders let us know as soon as possible.

We offer a 100% happiness guarantee so if you do want to return your order for any reason, get in touch and we'll get this resolved for you.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent in peak periods such as Christmas we may be a little slower in responding, due to having to deal with Elves.


What countries do you ship to?

We ship everywhere in the world! Whether you live somewhere tropical like Hawaii or the Caribbean or somewhere closer to us in Wales or Scotland.

Shipping times will varying depending where in the world you are, but are posters are securely packaged and will arrive safe and sound with you no matter how far away you are from Yorkshire.

How long will it take to receive my order?

We aim to get your new art to you as soon as possible, most orders are shipped out within 24 hours except during peak periods such as Christmas where we need a little extra time.

We are currently using Royal Mail for our items, with Parcel Force for our larger frames. Orders typically take 3 days to arrive within the UK, with international orders taking around 7 days. Next day shipping is currently available for UK orders, for those times when you need an emergency gift.

Returns and Refunds

How do I return a product?

Items must be returned within 60 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, we simplify our packaging so it is easy to return any unwanted art.

If you are wanting to return an item due to damage in transit get in touch and we will sort out a replacement for you.

How long will it take to receive my refund?

Refunds are processed the same day we receive your return. Once we have checked it we will issue your refund and it will be returned to your card within 7 days.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.